RootsMagic Support
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Customer Support
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General Questions
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Working Remotely “with a” RootsMagic Support Agent - Mac using Firefox
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Working Remotely “with a” RootsMagic Support Agent - Mac using Chrome
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Working Remotely with a RootsMagic Support Agent - Mac using Safari
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Working Remotely “with a” RootsMagic Support Agent - Windows using Chrome, Edge, and Firefox
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RootsMagic Help Options
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What is a request and why would I want to submit one?
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Source of Knowledge Base Articles
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RootsMagic Tutorials
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How can I change the email address the newsletter is sent to?
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I lost my registration key. How can I find it?
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Working Remotely “with a” RootsMagic Support Agent - Mac using Firefox
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RootsMagic (RM8 or higher)
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General Questions
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RootsMagic 8 or higher Mac Download Instructions Using The Safari Web Browser
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Entering Your Registration Key Into RootsMagic 8 or higher
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Instructions for Importing a RootsMagic 1-7 File into RootsMagic 8 or higher
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Adding a Spouse in RootsMagic 8 or higher
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How do I open my RootsMagic 7 database or backup in RootsMagic 8 or higher
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Clearing the Registration key
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Ancestry unable to login
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FamilySearch unable to login
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FamilySearch not accepting changes
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Fix Broken Media Links in RootsMagic 8 or higher
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RootsMagic 8 or higher Mac Download Instructions Using The Safari Web Browser
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FamilySearch Family Tree
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Unable to Login to FamilySearch Family Tree
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Child Linked to Parent with Unknown Spouse
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Why do some features seem to be missing from RootsMagic's FamilySearch Family Tree support?
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Transferring sources between RootsMagic and FamilySearch Family Tree
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AutoMatch or Find Matches are not finding any matches on Family Tree.
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What causes an Import from FamilySearch Family Tree to Stop.
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Why is FamilySearch showing temple work needs to be done when it already has a date?
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FamilySearch Phantom Child
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I am getting a negative number in FS Central for the number of people "not matched"
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AutoMatch - FamilySearch Central Count Update
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Net Nanny Users trying to interface with FamilySearch through RootsMagic
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Will RootsMagic work with FamilySearch Family Tree?
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Unable to Login to FamilySearch Family Tree
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Ancestry
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RootsMagic (RM7 or earlier)
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Error Messages (RM7 or earlier)
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Receiving Access Violation Error Message
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WebSearch Error Message when using FamilySearch.org
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When creating a website I get an error "Can't create project directory"
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I get an error "No disk in the machine" when I open RootsMagic or edit a person
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When I start RootsMagic I get an error GetFontUnicodeRanges
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When I exit RootsMagic I get a message that 'There was a problem saving the application preferences.'
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When I try to install an update it says "No previous installation of RootsMagic 3.0 was found."
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I get an error "Unable to open hyperlink" when I try to access the internet from inside RootsMagic
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"Invalid code page" error when installing the latest RootsMagic 4 update.
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Receiving Access Violation Error Message
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Upgrading RootsMagic (RM7 or earlier)
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RootsMagic To-Go
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Reports (RM7 or earlier)
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Tiny Pedigree Chart When Printing
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End of Line Ancestors
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Printing a large Wall Chart from RM
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How do I edit my calendar?
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Why is my Wall Chart quality poor when printed?
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How to use middle names as first name in a custom sentence?
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Why does my Ahnentafel list not show all my ancestors?
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Including Nicknames on Wall Charts
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Editing a Box Chart
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I get an error "There is no default printer currently selected"
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How do you string two different fact sentences together into one sentence on a narrative report?
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Narrative report has blank child
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Wall Chart error message
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Narrative report blank after running it several times.
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Color Appearing on Report Index when color option excluded
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Error message "There is no disk in drive" when running reports
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How do I make the "Source Detail Comments" not print in a narrative report?
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How do I prevent the time and date from printing on a report?
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How do I get a list of all events in one locality with different historical place names?
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How do I change the parents on reports for a person that has multiple parents?
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Why is my Custom Report not printing any names?
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Sentence Fact being overprinted by person's photo in Report
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When I print a narrative report it has several (NEED TO DEFINE SENTENCE:Hobby). What does it mean? How can I correct it?
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Regenerating Indexes in a Report
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Using RootsMagic with OpenOffice (OO)
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How do I share a Wall Chart?
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Printing a family group sheet for an individual without a spouse or children.
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What report will print just like the Descendants View tab?
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How do I hide LDS information on the screen and in reports?
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How do I exclude a fact from printing on a Family Group Sheet
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Tiny Pedigree Chart When Printing
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Operating Systems (RM7 or earlier)
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Add RootsMagic to the Windows 10 Firewall Exception List
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Mac: Issue using Help
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Mac WineLoader Removal
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Mac: Instructions for Big Sur Users
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Mac Freezing: First Aid Tool and Tips
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Mac PDFWriter Install Directions
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Mac: Add RootsMagic to the Mac Firewall Exception List
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RootsMagic for Mac - Apple 64-bit message
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Complete Uninstall of RootsMagic on the Mac
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Mac 7.0.7.0 Update still shows version 7.0.6.0
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RootsMagic 4-6 running under Windows 10
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Will RootsMagic run on a Windows Tablet?
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Freezing issue running RootsMagic on a Mac with CrossOver
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GDI+ error running RootsMagic on a Mac with CrossOver
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What operating systems will RootsMagic 3 run on?
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What operating systems will RootsMagic 4-7 run on?
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Will RootsMagic run on a Mac (Apple)?
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Will RootsMagic run under 64-bit Vista, Windows 7, 8 or 10?
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Does RootsMagic 3 run under Vista, Windows 7 or Windows 8?
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Will RootsMagic 4 run under Linux?
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Add RootsMagic to the Windows 10 Firewall Exception List
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Converting from other programs (RM7 or earlier)
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Importing Family Tree Maker backup (.ftmb) files over 4 GB in size.
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Importing MacKiev Family Tree Maker version 2014.1 (or later)
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Error when importing Legacy Database into RootsMagic for Mac
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Family Origins version 1-3 Conversion Tools
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Converting from Ancestry.com to RootsMagic
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Converting from Ultimate Family Tree (UFT) to RootsMagic
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Converting from Generations to RootsMagic
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Converting from Family Tree Legends to RootsMagic
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Converting from Legacy to RootsMagic
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Converting from The Master Genealogist (TMG) to RootsMagic
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Converting from Family Origins to RootsMagic
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Converting from PAF to RootsMagic
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What versions of Family Tree Maker (FTM) will import into RootsMagic 4
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Converting from Family Tree Maker to RootsMagic
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Importing Family Tree Maker backup (.ftmb) files over 4 GB in size.
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Multimedia (RM7 or earlier)
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I am unable to burn a CD/DVD in RootsMagic 6 using Windows XP
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What Media Files does RootsMagic Support?
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When I try to scan a picture, it brings up my digital camera or other wrong scanner. How do I make it use the scanner I want?
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How do I remove Ghost Media traces after deleting media.
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How do I set the start person on a Shareable CD?
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Error message 'burn failed" when creating a Shareable CD
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I created a Shareable CD and saved it to my computer to burn later, now I can't find it.
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How to Convert a Shareable CD to a Modifiable Database
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How do I print more than one media item in a Narrative Report?
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How do I fix broken multimedia links in RootsMagic 4?
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Multimedia Relative Path
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Why do the photos I add in RootsMagic keep disappearing?
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How do I globally rename the paths to all my photos?
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Why do my pictures sometimes look grainy on screen?
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Missing photos in Register Narrative Reports
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If I remove a media file attached to someone in my db, does it also get removed from the gallery?
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I am unable to burn a CD/DVD in RootsMagic 6 using Windows XP
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General Questions (RM7 or earlier)
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Using the Merge Tools in RootsMagic
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Transferring a RootsMagic 6 MyRootsMagic website
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Findmypast WebHints Redirect
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Restoring RootsMagic Backups over 4 GB
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Diacritics Not Appearing Correctly in Some Windows
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RootsMagic will not open on Windows 8, or is stuck at the bottom of the screen
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Where did Place Finder go?
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Can I use outside Vendor Products to Make Changes to my RootsMagic File?
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Every time I start RootsMagic it asks me to register again.
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Posting your RootsMagic GEDCOM on RootsWeb WorldConnect
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How do I move my Dictionary from RM4 to RM5?
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How do I add additional Spell-Check Dictionaries to RootsMagic 4?
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User Created Source Templates
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How do I show the MRIN in RootsMagic?
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Color Code People By Generation
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Total Number of Descendants for an Individual.
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Does RootsMagic have an Undo command?
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How do I select a different language for the spell check dictionary?
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Ancestry.com and FTM are not accepting my GEDCOM version number.
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Why do I need a backup of my RootsMagic database?
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How to install/upgrade on a computer that has no CD drive or internet access.
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What is a footnote, short footnote, and bibliography?
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How do I identify who an address belongs to when the name field is blank?
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Setting Default Folders
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Father and Mother have the wrong sex indicator in the Family View
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What is the difference between a Rec# and a Ref#?
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I can't email reports directly from the RootsMagic report viewer
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What are the system requirements for RootsMagic 4?
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How do I add a shared event note that shows only for the sharee?
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How do I edit the dictionary?
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Using the Merge Tools in RootsMagic
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Mobile App
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Will the RootsMagic App work with RootsMagic 8?
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RootsMagic App for Android (Retired)
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Using the RootsMagic App On A Mobile Device
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What should I do if I can't get my database uploaded to the app?
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Will the app open RootsMagic backup files or GEDCOM files?
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What version of RootsMagic files does the app support?
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Are my pictures available in the app?
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Can I add or edit data in the app?
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Do I need to be connected to the internet to access my database?
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How do I copy my data to my device using Dropbox?
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How do I copy RootsMagic data files onto my iPad / iPhone / iPod?
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How do I install the RootsMagic iOS App?
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How do I get support for the RootsMagic iOS app?
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Will the RootsMagic App work with RootsMagic 8?
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Personal Historian
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General Questions
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Will Personal Historian work with RootsMagic 8 or higher?
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What MacOS will Personal Historian run on?
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What Windows versions will Personal Historian run under?
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How do I add additional Spell-Check Dictionaries to Personal Historian 3?
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What do I do with version 1 after I install Personal Historian 2 or 3?
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Can I convert my Personal Historian 1 file to Personal Historian 2 or 3?
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How do I wrap text around a picture?
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Can I change the default font for stories?
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Personal Historian 1 is not asking for registration or says registration has expired
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I receive a message, "Microsoft MDAC 2.1+ and Jet 4.0+ must be installed for Personal Historian to function."
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Every time I start Personal Historian it asks me to register again.
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Will Personal Historian work with RootsMagic 8 or higher?
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Family Atlas
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General Questions
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Will Family Atlas work with RootsMagic 8 or higher?
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What MacOS will Family Atlas run on?
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What Windows versions will Family Atlas run under?
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Is there any way to make the border between countries more obvious?
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How do I edit a place?
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Is there a download or trial version of Family Atlas?
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Family Atlas is asking me to register each time I start the program
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Will Family Atlas work with RootsMagic 8 or higher?
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Family Reunion Organizer
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General Questions
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Why is the Help Section not working in Family Reunion Organizer?
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I get a message "Failed to launch help" in Family Reunion Organizer running under Windows 7
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Family Reunion Organizer crashes as soon as the program starts (with a CodeBase error)
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Will Family Reunion Organizer work with Vista, Windows 7 or higher?
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When I try to select people, only the children are appearing in the list
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When I try to select people I get a message saying "There is nobody entered in the address book for you to select from."
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Why is the Help Section not working in Family Reunion Organizer?
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