Wall Chart error message

Please note there are two different wall chart error messages discussed in this article.

Q #1. When I attempt to create a wall chart I get an error message titled RootsMagic Error.  "RootsMagic has encountered an unexpected error: Unable to write to C:ProgramData\RootsMagic\ROOTS...."

  1. Go to the folder C:\ProgramData\RootsMagic 
  2. There is a a file named ROOTSMAGIC.INI in that folder which has been set to read-only.
  3. Right click the ROOTSMAGIC.INI file
  4. Select "Properties"
  5. Uncheck "Read only"
  6. Click OK

You should now be able to create the wall chart.


Q #2. When I attempt to create a wall chart I get an error message titled ‘Unable to write to ROOTSMAGIC.INI”

A. In this case you need to delete the INI file and then generate a NEW wall chart so RootsMagic can enter a registration key and to have it function properly. Make sure you are not running the charting program separately before having first generated a new wall chart from within the RootsMagic program.

The file that needs to be deleted (on Windows 7), is:
C:\Program Data\RootsMagic\ROOTSMAGIC.INI

There can be 2 different ROOTSMAGIC.INI files... you have to delete the correct one. Not the one in C:\Users\username\AppData\...

The INI file has the key to make the chart program work
You *have* to run RootsMagic *FIRST* and create the chart from there.
RootsMagic will create that ROOTSMAGIC.INI file and generate the registration key within it.
If you run the chart program by itself first, that key doesn't get saved in the file


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