Logo
Submit a request Sign in

RootsMagic Support

  • Error Messages (RM7 or earlier)

    • Receiving Access Violation Error Message
    • WebSearch Error Message when using FamilySearch.org
    • When creating a website I get an error "Can't create project directory"
    • I get an error "No disk in the machine" when I open RootsMagic or edit a person
    • When I start RootsMagic I get an error GetFontUnicodeRanges
    • When I exit RootsMagic I get a message that 'There was a problem saving the application preferences.'
    • When I try to install an update it says "No previous installation of RootsMagic 3.0 was found."
    • I get an error "Unable to open hyperlink" when I try to access the internet from inside RootsMagic
    • "Invalid code page" error when installing the latest RootsMagic 4 update.
  • Upgrading RootsMagic (RM7 or earlier)

    • Upgrading RootsMagic does not open my earlier version database.
    • Fewer EVENTS when importing RM3 into RM 4
    • RootsMagic 4 can't find my version 3 data
    • What do I do with version 3 after I install RootsMagic 4?
  • RootsMagic To-Go

    • Installing RootsMagic on a flash-drive (RM7 or earlier)
    • Transferring Data in RootsMagic To-Go (RM7 or earlier)
    • RootsMagic To-Go will not open database (RM7 or earlier)
  • Reports (RM7 or earlier)

    • Tiny Pedigree Chart When Printing
    • End of Line Ancestors
    • Printing a large Wall Chart from RM
    • How do I edit my calendar?
    • Why is my Wall Chart quality poor when printed?
    • How to use middle names as first name in a custom sentence?
    • Why does my Ahnentafel list not show all my ancestors?
    • Including Nicknames on Wall Charts
    • Editing a Box Chart
    • I get an error "There is no default printer currently selected"
    • How do you string two different fact sentences together into one sentence on a narrative report?
    • Narrative report has blank child
    • Wall Chart error message
    • Narrative report blank after running it several times.
    • Color Appearing on Report Index when color option excluded
    • Error message "There is no disk in drive" when running reports
    • How do I make the "Source Detail Comments" not print in a narrative report?
    • How do I prevent the time and date from printing on a report?
    • How do I get a list of all events in one locality with different historical place names?
    • How do I change the parents on reports for a person that has multiple parents?
    • Why is my Custom Report not printing any names?
    • Sentence Fact being overprinted by person's photo in Report
    • When I print a narrative report it has several (NEED TO DEFINE SENTENCE:Hobby). What does it mean? How can I correct it?
    • Regenerating Indexes in a Report
    • Using RootsMagic with OpenOffice (OO)
    • How do I share a Wall Chart?
    • Printing a family group sheet for an individual without a spouse or children.
    • What report will print just like the Descendants View tab?
    • How do I hide LDS information on the screen and in reports?
    • How do I exclude a fact from printing on a Family Group Sheet
  • Operating Systems (RM7 or earlier)

    • ★ Add RootsMagic to the Windows 10 Firewall Exception List
    • Mac: Issue using Help
    • Mac WineLoader Removal
    • Mac: Instructions for Big Sur Users
    • Mac Freezing: First Aid Tool and Tips
    • Mac PDFWriter Install Directions
    • Mac: Add RootsMagic to the Mac Firewall Exception List
    • RootsMagic for Mac - Apple 64-bit message
    • Complete Uninstall of RootsMagic on the Mac
    • Mac 7.0.7.0 Update still shows version 7.0.6.0
    • RootsMagic 4-6 running under Windows 10
    • Will RootsMagic run on a Windows Tablet?
    • Freezing issue running RootsMagic on a Mac with CrossOver
    • GDI+ error running RootsMagic on a Mac with CrossOver
    • What operating systems will RootsMagic 3 run on?
    • What operating systems will RootsMagic 4-7 run on?
    • Will RootsMagic run on a Mac (Apple)?
    • Will RootsMagic run under 64-bit Vista, Windows 7, 8 or 10?
    • Does RootsMagic 3 run under Vista, Windows 7 or Windows 8?
    • Will RootsMagic 4 run under Linux?
  • FamilySearch Family Tree

    • Clearing FamilySearch Password
    • Family Ordinance Requests (FOR's) No Longer Showing
    • Unable to Login to FamilySearch Family Tree
    • Child Linked to Parent with Unknown Spouse
    • Why do some features seem to be missing from RootsMagic's FamilySearch Family Tree support?
    • Transferring sources between RootsMagic and FamilySearch Family Tree
    • AutoMatch or Find Matches are not finding any matches on Family Tree.
    • What causes an Import from FamilySearch Family Tree to Stop.
    • Where did the Temple Ordinances go in FamilySearch Family Tree?
    • When will RootsMagic sync with FamilySearch Family Tree?
    • Temple Cards not showing
    • Why is FamilySearch showing temple work needs to be done when it already has a date?
    • When I click on a link from FamilySearch Central, no names appear on the FamilySearch Person Tools screen
    • FamilySearch Phantom Child
    • I am getting a negative number in FS Central for the number of people "not matched"
    • AutoMatch - FamilySearch Central Count Update
    • Net Nanny Users trying to interface with FamilySearch through RootsMagic
    • How can I deactivate automatic login to FamilySearch Family Tree?
    • Using New FamilySearch
    • Will RootsMagic work with FamilySearch Family Tree?
  • Ancestry

    • How do I share my Ancestry Member Tree so it can be used in TreeShare?
    • Disconnect from Ancestry Tree
  • Converting from other programs (RM7 or earlier)

    • Importing Family Tree Maker backup (.ftmb) files over 4 GB in size.
    • Importing MacKiev Family Tree Maker version 2014.1 (or later)
    • Error when importing Legacy Database into RootsMagic for Mac
    • Family Origins version 1-3 Conversion Tools
    • Converting from Ancestry.com to RootsMagic
    • Converting from Ultimate Family Tree (UFT) to RootsMagic
    • Converting from Generations to RootsMagic
    • Converting from Family Tree Legends to RootsMagic
    • Converting from Legacy to RootsMagic
    • Converting from The Master Genealogist (TMG) to RootsMagic
    • Converting from Family Origins to RootsMagic
    • Converting from PAF to RootsMagic
    • What versions of Family Tree Maker (FTM) will import into RootsMagic 4
    • Converting from Family Tree Maker to RootsMagic
  • Multimedia (RM7 or earlier)

    • I am unable to burn a CD/DVD in RootsMagic 6 using Windows XP
    • What Media Files does RootsMagic Support?
    • When I try to scan a picture, it brings up my digital camera or other wrong scanner. How do I make it use the scanner I want?
    • How do I remove Ghost Media traces after deleting media.
    • How do I set the start person on a Shareable CD?
    • Error message 'burn failed" when creating a Shareable CD
    • I created a Shareable CD and saved it to my computer to burn later, now I can't find it.
    • How to Convert a Shareable CD to a Modifiable Database
    • How do I print more than one media item in a Narrative Report?
    • How do I fix broken multimedia links in RootsMagic 4?
    • Multimedia Relative Path
    • Why do the photos I add in RootsMagic keep disappearing?
    • How do I globally rename the paths to all my photos?
    • Why do my pictures sometimes look grainy on screen?
    • Missing photos in Register Narrative Reports
    • If I remove a media file attached to someone in my db, does it also get removed from the gallery?
  • General Questions (RM7 or earlier)

    • Using the Merge Tools in RootsMagic
    • Transferring a RootsMagic 6 MyRootsMagic website
    • Findmypast WebHints Redirect
    • Restoring RootsMagic Backups over 4 GB
    • Diacritics Not Appearing Correctly in Some Windows
    • RootsMagic will not open on Windows 8, or is stuck at the bottom of the screen
    • Where did Place Finder go?
    • Can I use outside Vendor Products to Make Changes to my RootsMagic File?
    • Every time I start RootsMagic it asks me to register again.
    • Posting your RootsMagic GEDCOM on RootsWeb WorldConnect
    • How do I move my Dictionary from RM4 to RM5?
    • How do I add additional Spell-Check Dictionaries to RootsMagic 4?
    • User Created Source Templates
    • How do I show the MRIN in RootsMagic?
    • Color Code People By Generation
    • Total Number of Descendants for an Individual.
    • Does RootsMagic have an Undo command?
    • How do I select a different language for the spell check dictionary?
    • Ancestry.com and FTM are not accepting my GEDCOM version number.
    • Why do I need a backup of my RootsMagic database?
    • How to install/upgrade on a computer that has no CD drive or internet access.
    • What is a footnote, short footnote, and bibliography?
    • How do I identify who an address belongs to when the name field is blank?
    • Setting Default Folders
    • Father and Mother have the wrong sex indicator in the Family View
    • What is the difference between a Rec# and a Ref#?
    • I can't email reports directly from the RootsMagic report viewer
    • What are the system requirements for RootsMagic 4?
    • How do I add a shared event note that shows only for the sharee?
    • How do I edit the dictionary?
  • Mobile App

    • Will the RootsMagic App work with RootsMagic 8?
    • RootsMagic App for Android (Retired)
    • Using the RootsMagic App On A Mobile Device
    • Can I copy files to my device without installing Dropbox on my computer or device?
    • What should I do if I can't get my database uploaded to the app?
    • Will the app open RootsMagic backup files or GEDCOM files?
    • What version of RootsMagic files does the app support?
    • Are my pictures available in the app?
    • Can I add or edit data in the app?
    • Do I need to be connected to the internet to access my database?
    • How do I copy my data to my device using Dropbox?
    • How do I copy my data to my device using iTunes?
    • How do I copy RootsMagic data files onto my iPad / iPhone / iPod?
    • How do I install the RootsMagic iOS App?
    • How do I get support for the RootsMagic iOS app?