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WebSearch Error Message when using FamilySearch.org

If you are using a version of RootsMagic prior to 6.3.0.6 you may receive the following error message when you attempt to use WebSearch with the FamilySearch website.

"Attention: This site does not support the current version of your web browser. To get the best possible experience using our website we recommend that you upgrade to a newer version or install another browser."

This message is being given by the FamilySearch website due to it no longer being fully compatible with versions of Internet Explorer earlier than IE10.  RootsMagic has IE browser components embedded into the program to access WebSearch. This is the only browser option available when working with Windows programs. Anytime the IE browser components are used, they default to running in compatibility mode for IE7. The only option for users is to add a registry key which will tell the browser components to not run in compatibility mode for rootsmagic.exe.

Version 6.3.0.6. contains the necessary registry key that will remove the error message when using WebSearch with FamilySearch.org.  If you have a version prior to this there is a way for you to manually add the necessary registry key (instructions below). Updating your Internet Explorer browser to version 10 , or changing default browsers will have no effect on this issue, without the necessary registry key. Once you have updated RootsMagic to version 6.3.0.6 or manually added the registry key,  we recommend that you do update Internet Explorer to version 10 or higher.

If you do not update, upgrade or add the registry key the FamilySearch.org results should still be located on the WebSearch page, if you scroll down the page. The only other option is for you to use the external browser option when using WebSearch with FamilySearch.org.

To manually enter the registry key visit the link below:

http://stackoverflow.com/questions/6717055/how-do-i-turn-off-compatibility-view-on-the-ie-webbrowsercontrol-in-a-winforms-a

This article explains the process (there are 2 different registry settings, depending on whether you are running 32 or 64 bit Windows).

The value you would add is named rootsmagic.exe and it would have a value of 10001

 

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