Submit a request
Check your existing requests
Issue with viewing recorded RootsMagic Webinars
RootsMagic Help Options
RootsMagic will not open on Windows 8, or is stuck at the bottom of the screen
Where did Place Finder go?
Can I use outside Vendor Products to Make Changes to my RootsMagic File?
I am unable to burn a CD/DVD in RootsMagic 6 using Windows XP
I created a Shareable CD and saved it to my computer to burn later, now I can't find it.
What Media Files does RootsMagic Support?
Converting from other programs
Family Origins version 1-3 Conversion Tools
Converting from Family Origins to RootsMagic
Converting from Ancestry.com to RootsMagic
FamilySearch Family Tree
Child Linked to Parent with Unknown Spouse
AutoMatch or Find Matches are not finding any matches on Family Tree.
Unable to Login to Family Tree through RootsMagic
Will RootsMagic run on a Windows Tablet?
What operating systems will RootsMagic 4, 5 or 6 run on?
Freezing issue running RootsMagic on a Mac with CrossOver
Tiny Pedigree Chart When Printing
End of Line Ancestors
Wall Chart error message
Installing RootsMagic on a flash-drive
Transferring Data in RootsMagic To-Go
RootsMagic To-Go will not open database
Upgrading to RootsMagic 5 does not open my RootsMagic 4 database.
Fewer EVENTS when importing RM3 into RM 4
RootsMagic 4 can't find my version 3 data
WebSearch Error Message when using FamilySearch.org
When I exit RootsMagic I get a message that 'There was a problem saving the application preferences.'
When creating a website I get an error "Can't create project directory"
Apps (iOS, Android)
Will the Android app run on my Kindle?
Are my pictures available in the app?
Will the app open RootsMagic backup files or GEDCOM files?
Will Personal Historian run under 64-bit Vista, Windows 7 or Windows 8?
How do I add additional Spell-Check Dictionaries to Personal Historian 2?
Can I change the default font for stories?
Will Family Atlas run under 64-bit Vista, Windows 7 or Windows 8?
How do I move personal places to new computer?
Is there any way to make the border between countries more obvious?
Family Reunion Organizer
Will Family Reunion Organizer work with Vista, Windows 7 or Windows 8?
Why is the Help Section not working in Family Reunion Organizer?
Family Reunion Organizer crashes as soon as the program starts (with a CodeBase error)