Renee
posted this on February 17, 2011 12:16
Most likely you are running Windows Vista and have your RM3 files stored in your program folder.
Windows Vista does not allow data files to be stored in the program files folder, but it will let a program "think" their files are there. Vista really moves those data files to a "virtual store" (which is a hidden folder on your hard drive), and tricks the program into thinking its data files are in the program folder. But RootsMagic 4 (or any other program for that matter, including Vista itself) cannot see those files.
Here is the solution: